{"product_id":"holding-the-calm-9781523001934","title":"Holding the Calm","description":"\u003cb\u003e\u003ci\u003eHolding the Calm\u003c\/i\u003e is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eHow do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? \u003ci\u003eHolding the Calm\u003c\/i\u003e shares the secrets that enable everyone to avoid, minimize, or resolve conflict.\u003cbr\u003e \u003cbr\u003ePopular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to\u003cbr\u003e \u003cbr\u003e\u003cli\u003eSpeak into the ears that hear you \u003c\/li\u003e\u003cli\u003eBe the grown-up in the room\u003c\/li\u003e\u003cli\u003eListen to what is not said\u003c\/li\u003e\u003cli\u003eCreate small, winnable victories\u003c\/li\u003e \u003cbr\u003ePractical, inspirational, and full of accessible tools you can use right now, \u003ci\u003eHolding the Calm\u003c\/i\u003e proves that you don’t need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.","brand":"Berrett-Koehler Publishers","offers":[{"title":"STANDARD","offer_id":58188353438083,"sku":"9781523001934","price":19.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0907\/8456\/3587\/files\/9781523001934.jpg?v=1780652577","url":"https:\/\/shopcomics.eu\/products\/holding-the-calm-9781523001934","provider":"Shop Comics EU","version":"1.0","type":"link"}