{"product_id":"the-art-of-active-listening-9781523003884","title":"The Art of Active Listening","description":"\u003cb\u003eImprove communication, engagement, and culture with active listening.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eWhen employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?\u003cbr\u003e\u003cbr\u003eActive listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?\u003cbr\u003e\u003cbr\u003eAll you have to do is \u003cb\u003elisten\u003c\/b\u003e.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eThe Art of Active Listening\u003c\/i\u003e introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:\u003cbr\u003e\u003cbr\u003e\u003col\u003e\n\u003cli\u003e\u003cb\u003eRecognize the unsaid\u003c\/b\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eSeek to understand\u003c\/b\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eDecode\u003c\/b\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eAct\u003c\/b\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cb\u003eClose the loop\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\u003cbr\u003eBacked by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter. \u003cbr\u003e\u003cbr\u003eWhen we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.\u003cbr\u003e\u003cbr\u003eUsing the tools provided in this book, you can implement active listening, regardless of whether you’re in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.\u003cbr\u003e\u003cbr\u003eWhen those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.","brand":"Berrett-Koehler Publishers","offers":[{"title":"STANDARD","offer_id":58188628427139,"sku":"9781523003884","price":21.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0907\/8456\/3587\/files\/9781523003884.jpg?v=1780655268","url":"https:\/\/shopcomics.eu\/products\/the-art-of-active-listening-9781523003884","provider":"Shop Comics EU","version":"1.0","type":"link"}